This warranty covers Thermalite Shutters

Pro Rata Warranty

Decor Thermalite Shutters are designed and built to provide you with many years of customer satisfaction. Every Decor Thermalite Shutter order is guaranteed against any defect in materials or workmanship for a period of twenty five (25) years from the date of the original installation excluding paint finish that has a three (3) year warranty and hardware has five (5) years.

The warranty is in place subject to the recommended regular maintenance being carried out as per the Care Sheet.

Colour fastness of the paint will vary depending on the direction to sunlight and UV. 

Regular care maintenance is required.  We suggest :

  1. Dusting with a soft dry duster on a regular basis. 
  2. Cleaning any fingerprints or marks with a damp cloth and if necessary, a mild detergent 
  3. DO NOT use any harsh chemicals or abrasives. 
  4. DO NOT use any Ammonia based cleaners.

This warranty does not cover accident, abuse, misuse or negligence to the shutters. 

The removal or re-installation of any shutters is not covered under our warranty. A cost will be applicable for this to take place. 

Purchasers & subsequent homeowners should contact our Customer Service Department on (07) 3716 7766 to arrange for a technician to come to your home to inspect the shutters. 

Please note: A service call fee will apply after 1 month 

**PRO RATA – If any of our shutters have a defect before the end of the warranty period, they will be repaired, however, only for the amount based on a cost that depends on the age of the shutters at the time of defect reported.

Head Office, 141
Bluestone Circuit, Seventeen Mile Rocks, Queensland. 4073