Our Warranties

The shutter frames and panels of Thermalite Shutters are warranted by the manufacturer against defects in material for 25 years from the date of installation.

This warranty shall remain in effect only if normal cleaning practices are followed periodically, as described in the Maintenance and Cleaning Instructions accompanying this Warranty.

The limited warranty on Thermalite Shutter Hardware is warranted for 5 years. Paint is warranted for 3 years.

To the extent permitted by law, this Warranty is the only Warranty applicable to Thermalite Shutters and it excludes all other express or implied Warranties. No person is authorised by the Manufacturer to give any further representation or warranty or to assume any further obligation with respect to the Shutters. This Warranty is for the benefit of the original purchaser of the Shutter (the “Owner”) but can be transferred, with the manufacturers’ approval.

1. Product Use
The Warranty applies only to Thermalite Shutters installed in Australia and New Zealand and used strictly for the purpose for which they were intended. These Shutters are not designed to be a total blackout when closed.

2. Warranty Limitations
The Manufacturers’ liability is limited solely and exclusively to repair or replacement, at the suppliers discretion and under no circumstances will the Manufacturer be liable for incidental or consequential damages such as, but not limited to, labour and transfer cost for any purposes, inconvenience, damage or injury to persons or to property, or any other expense.

3. Replacement Parts or Repair
The Manufacturer reserves the right to discontinue or change any Shutter or component as currently manufactured. If an exact replacement part is not available, the Manufacturer reserves the right to substitute parts of equal quality at its sole option. Parts may differ slightly in size or colour due to different batch production.

Exclusions from Warranty Coverage:
The following are excluded from coverage under this Warranty:

• Exposure to air pollutants and other atmospheric conditions may cause Thermalite surfaces to gradually suffer an accumulation of surface dirt and stains.
• These are normal occurrences and are not covered under this warranty.
• Any defect, malfunction, or failure to perform which has occurred because of unreasonable use, improper application, or failure to perform reasonably necessary maintenance.
• Shutters which have not been cleaned in accordance with the instructions in the Maintenance and Cleaning section of this document.
• Any damage to the Shutters or components of the Shutters caused by settlement or structural defects of the building in which they are installed.
• Any damage caused by wind, hail, lightning or flood waters, or other acts of God, intentional acts, accidents, negligence, or exposure to harmful chemical and pollutants.
• Any Shutter which has been repaired of modified by any person other than a duly authorised representative of the Manufacturer.
• Shutters made without divider rails or which are wider, higher, or of greater area than the recommended sizes are not warranted.

Procedure and Conditions of Warranty Remedy:
Any necessary repairs will be carried out at the Manufacturer’s factory.

Shutters must be transported to the retailer from which the Shutters were purchased. The retailer is then responsible for the safe return of the Shutters back to the manufacture’s factory.

Neither the Manufacturer nor the retailer will be responsible for any costs incurred in transporting the Shutters nor for any costs related to the removal or reinstallation of the Shutters.

In the event of a warranty claim, the owner must notify the retailer in writing within thirty (30) days after the defect first appeared. Such notification must contain the following:

• Name and Address of the purchaser
• Date of Installation
• A brief description of the defect
• Proof of purchase
• Proof of transfer

If the owner is of the view that the defect should be covered by this warranty, the owner may, at his or her own expense, arrange for the delivery of the shutters to the retailer and in turn to the Manufacturer’s factory for repair. Upon inspection, the Manufacturer will determine whether the defect is covered by the warranty. If the defect is covered by the warranty, the product will be repaired or replaced at the discretion of the Manufacturer.

If the defect is not covered by the Warranty, the Manufacturer will inform the retailer of costs and options related to the repair. Retailer authorisation is required before the Manufacturer will repair, modify, or replace a product not covered by the terms of this Warranty.

Any costs or changes will be charged by the Manufacturer to the retailer.

The retailer will be responsible for collecting these charges from the Owner.

Maintenance and Cleaning Instructions:

• DO NOT use any harsh chemicals or abrasives.
• DO NOT use any Ammonia based cleaners.
• The materials require little maintenance
• The surface of the Shutter will collect a layer of surface dust over time
• Normal dusting with a damp cloth will remove this accumulation
• If more thorough cleaning is required, then the following procedures should be followed.
• Washing with mild soap and water or a mild household dishwashing liquid, using a soft cloth, generally will be enough.
• Mild, water-based, household cleaners can be used on dirt and stains which
• External Shutters should be hosed down regularly and washed with a mild soap solution to remove salt and air pollutants
  High Pressure Hose should not be used to clean shutters
• Shutter Hardware should be sprayed regularly with a silicone spray.

Monthly care maintenance is required. If the Shutters are installed in an area where more than normal dust is collected or the Shutters are subject to any coastal air or are installed externally, then cleaning is to be carried out more frequently than monthly. If there is any evidence that this cleaning maintenance has not been carried out, the Shutters are not warranted.  Stainless Steel hinges and screws must be used in coastal areas or warranty is void.

The Manufacturer is Décor Blinds Australia [ABN 550568569844]

Warranty does not include the removal, re-installation of any products.